How to Cancel VisTracks (2026 Guide)
Step-by-step cancellation instructions, contract-term traps to watch for, and how to avoid hardware-return fees. If you're switching, ELD HUB is $15/mo, month-to-month — keep your hardware, switch the software.
How do you cancel VisTracks?
VisTracks contracts run Set by the reseller who white-labels the VisTracks platform and require Per your reseller agreement, usually 30 days. Early termination costs reseller-defined; vistracks itself does not bill most fleets directly, and hardware terms are: depends on the reseller — check whether your device was sold or leased. Send written notice, get a confirmation number, and confirm the final billing date before the account closes. ELD Hub is $15/truck/month with no contract.
Last verified by ELD Hub.
Not sure what to move to? Compare 15 providers on price, contract and hardware in our best ELD for small fleets guide.
VisTracks contract terms to check first
Pull your original contract or MSA before calling — VisTracks reps will quote from theirs.
Cancellation steps
- 1
Read your VisTracks agreement first. Confirm the exact term end date, notice window, and whether the plan auto-renews — the contract governs, not what support tells you on the phone.
- 2
Put the cancellation in writing. Email VisTracks billing with your account number, DOT number, unit list, and the effective end date, and ask for written confirmation.
- 3
Export six months of RODS, DVIRs, and IFTA mileage from your reseller's branded portal before your login is deactivated. FMCSA requires you to retain the records regardless of who your provider is.
- 4
Settle hardware. Depends on the reseller — check whether your device was sold or leased. Get the return address and tracking in writing so a device fee cannot be added later.
- 5
Cancel connectivity and auto-pay. Confirm the SIM/data plan is terminated and remove the card on file only after the final invoice clears.
- 6
Run both systems for 3–5 days during the overlap so drivers never have a compliance gap, then remove the old app from every phone and tablet.
After you cancel — switch to ELD HUB in 30 minutes
- $15 per truck per month — vs $30–$45 for the big-brand ELDs
- Month-to-month — no contract, no early-termination fee, ever
- FMCSA-registered — passes every roadside inspection
- Keep your PT-30 or OBD-II hardware if compatible — no hardware markup
- US-based support at 302-404-1177 — real humans, no ticket queue
Frequently asked questions
How much notice does VisTracks require?
Per your reseller agreement, usually 30 days. Missing the window is the most common reason a fleet gets billed for another full term, so send the notice early and keep the confirmation.
What is the early-termination fee for VisTracks?
Reseller-defined; VisTracks itself does not bill most fleets directly. Terms vary by contract, so read your own agreement — the number in your paperwork is the one that applies.
Can I keep my hardware when I leave VisTracks?
Depends on the reseller — check whether your device was sold or leased. VisTracks powers dozens of white-label ELD brands; your contract is with the reseller, not VisTracks.
What does ELD Hub cost after switching?
$15 per truck per month, month-to-month with no contract, including HOS, DVIR, and IFTA. PT-30 hardware is $150 per device with free ground shipping across the mainland US, and if you already own a PT-30 or IOSix you can keep it.
How much notice do you have to give VisTracks before cancelling?
VisTracks agreements typically require per your reseller agreement, usually 30 days. Send it in writing, keep the confirmation, and diary the date — missing the window is what triggers an automatic renewal for a whole new term.
Can I keep my ELD hardware after leaving VisTracks?
Hardware terms with VisTracks are: depends on the reseller — check whether your device was sold or leased. If you run a PT-30 or IOSiX device that is yours to keep, ELD Hub re-registers it free. Otherwise a PT-30 with cable is a one-time $150 with free ground shipping.
What does ELD Hub cost compared with VisTracks?
ELD Hub is $15 per truck per month, month-to-month, with HOS, DVIR, IFTA and GPS included and a 14-day free trial. There is no early-termination fee because there is no contract term.
Ready to leave VisTracks?
Get set up on ELD HUB in 30 minutes. Call us before you cancel — we'll help you time it to avoid overlap billing.
Try ELD Hub free for 14 days before you leave VisTracks
Run ELD Hub alongside your current provider for two weeks at no charge, then $15 per truck per month, month-to-month. Keep the PT-30 or IOSiX you already own at no cost, or add a PT-30 for $150 with the cable and free ground shipping.
- 14 days free — no charge to try it
- No contract — cancel anytime
- Keep your existing PT-30 / IOSiX
- FMCSA-registered ELD
Cancelling VisTracks? See what you save
- 1. Provider
- 2. Hardware
- 3. Savings
Who are you leaving?
Start in 60 seconds
$15/truck/month. No contract. FMCSA-registered ELD you can activate today — and it starts with a 14-day free trial.
- FMCSA-registered
- 5-minute setup
- Keep your PT-30 / IOSiX
- Cancel anytime
4 quick steps — personal details, company info, billing, done. About 2 minutes. Month-to-month — cancel anytime.