How to Cancel Samsara (2026 Guide)
Step-by-step cancellation instructions, contract-term traps to watch for, and how to avoid hardware-return fees. If you're switching, ELD HUB is $15/mo, month-to-month — keep your hardware, switch the software.
Samsara contract terms to check first
Pull your original contract or MSA before calling — Samsara reps will quote from theirs.
Cancellation steps
- 1
Locate your Samsara Order Form and MSA — the effective date and initial term length are on page 1.
- 2
Calculate your renewal date and cancellation window (typically 60–90 days pre-renewal). Miss it and you're locked in for another 3–5 years.
- 3
Send written cancellation to your Samsara account rep AND success@samsara.com — include company name, account ID, and effective cancellation date.
- 4
Request an RMA within 5 business days. Samsara sometimes drags — follow up in writing if you don't get one within a week.
- 5
Return all VG34/VG54 vehicle gateways, AD4 dash cams, and asset trackers with tracking + insurance. Photograph serial numbers before shipping.
- 6
Download and archive HOS + camera video for the DOT retention period (6 months HOS, longer for incidents) — Samsara revokes access on the effective date.
After you cancel — switch to ELD HUB in 30 minutes
- $15 per truck per month — vs $30–$45 for the big-brand ELDs
- Month-to-month — no contract, no early-termination fee, ever
- FMCSA-registered — passes every roadside inspection
- Keep your PT-30 or OBD-II hardware if compatible — no hardware markup
- US-based support at 302-404-1177 — real humans, no ticket queue
Frequently asked questions
How long is a Samsara contract?
Most Samsara contracts are 3 or 5 years. Enterprise deals commonly hit 5 years with mandatory hardware refresh. Small-fleet 12-month options exist but rep pricing pushes toward longer terms.
What's the real Samsara early-termination fee?
100% of the remaining contract value. On a 5-year, $40/mo/truck, 10-truck fleet with 3 years left, that's $14,400. Samsara rarely negotiates unless you have leverage (M&A, fleet dissolution, DOT out-of-service order).
Can I get out of Samsara after buyout / M&A?
Sometimes. Samsara's MSA typically includes an assignment clause — the new owner inherits the contract. Read Section 12 (Assignment) of your MSA. If the acquiring entity refuses to take it on, that's an early termination.
Do I have to return the Samsara dash cams?
Yes. AD4/AD3 dash cams and CM32 cameras are Samsara-owned and must be returned. Non-returned cameras run $300–$500 each in fees.
What ELD works with Samsara-installed OBD-II wiring?
Most ELDs (including ELD HUB via PT-30 or IOSiX) use the same 9-pin/OBD-II ports Samsara wired to. Physical install is 15 minutes per truck. Call 302-404-1177 and we'll walk you through the swap.
Ready to leave Samsara?
Get set up on ELD HUB in 30 minutes. Call us before you cancel — we'll help you time it to avoid overlap billing.