How to Cancel Omnitracs (2026 Guide)
Step-by-step cancellation instructions, contract-term traps to watch for, and how to avoid hardware-return fees. If you're switching, ELD HUB is $15/mo, month-to-month — keep your hardware, switch the software.
Omnitracs contract terms to check first
Pull your original contract or MSA before calling — Omnitracs reps will quote from theirs.
Cancellation steps
- 1
Find your Omnitracs Services Agreement — post-Solera contracts have longer initial terms and stricter auto-renewal language.
- 2
Identify your renewal date. Omnitracs is aggressive about auto-renewal enforcement — set a calendar reminder 120 days out.
- 3
Submit written cancellation via certified mail AND email to your account manager. Certified mail creates the legal record; email creates the paper trail.
- 4
Request written confirmation of the effective cancellation date, final invoice amount, and RMA numbers within 10 business days.
- 5
Deactivate ELDs in the correct order — export DVIR + HOS + IFTA data before deactivation. Omnitracs' post-cancellation data-access window is short (often 30 days).
- 6
Return all hardware (IVG displays, MCP 50/110/200, XRS, One units) with tracking. Unreturned units are billed at retail — often $400–$1,200 per unit.
After you cancel — switch to ELD HUB in 30 minutes
- $15 per truck per month — vs $30–$45 for the big-brand ELDs
- Month-to-month — no contract, no early-termination fee, ever
- FMCSA-registered — passes every roadside inspection
- Keep your PT-30 or OBD-II hardware if compatible — no hardware markup
- US-based support at 302-404-1177 — real humans, no ticket queue
Frequently asked questions
How hard is it to cancel Omnitracs post-Solera acquisition?
Harder than it used to be. Solera has consolidated Omnitracs contracts and pushed longer initial terms (5 years common). Auto-renewal enforcement is stricter and reps are less flexible on early-out fees.
What's the notice period to cancel Omnitracs?
60–90 days pre-renewal is standard. Some enterprise Omnitracs contracts require 120 days. Confirm the number in Section 4 or 5 of your Services Agreement.
Can I get out of an Omnitracs contract for poor service?
Only with a documented breach of the SLA in your contract. Isolated outages usually don't qualify. If you have 6+ months of documented service tickets and downtime, a lawyer can sometimes negotiate a mutual release.
Do I need to keep Omnitracs hardware after cancellation?
No. All hardware (IVG, MCP, XRS, One) is Omnitracs-owned. You must return it within 30 days or face full-unit billing. Get a written RMA + tracking before shipping.
What replaces Omnitracs for a small fleet after cancellation?
For fleets under 20 trucks, ELD HUB delivers the same DOT compliance (HOS, DVIR, IFTA) for $15/mo with no contract. Enterprise fleets typically move to Motive, Samsara, or Verizon Connect — but those come with 3–5 year contracts of their own.
Ready to leave Omnitracs?
Get set up on ELD HUB in 30 minutes. Call us before you cancel — we'll help you time it to avoid overlap billing.