How to Cancel Motive (2026 Guide)
Step-by-step cancellation instructions, contract-term traps to watch for, and how to avoid hardware-return fees. If you're switching, ELD HUB is $15/mo, month-to-month — keep your hardware, switch the software.
How do you cancel Motive?
Motive contracts run 36 months typical (12 or 24 possible) and require 30–60 days written notice before renewal. Early termination costs remaining contract balance in full, and hardware terms are: vehicle gateway devices must be returned in 30 days or ~$150–$250 per device fee. Send written notice, get a confirmation number, and confirm the final billing date before the account closes. ELD Hub is $15/truck/month with no contract.
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Not sure what to move to? Compare 15 providers on price, contract and hardware in our best ELD for small fleets guide.
Motive contract terms to check first
Pull your original contract or MSA before calling — Motive reps will quote from theirs.
Cancellation steps
- 1
Pull your Motive MSA (Master Services Agreement) and find the initial term end date + auto-renewal clause.
- 2
Send written cancellation to Motive support at least 60 days before your renewal date — email support@gomotive.com with your company name, DOT number, and account ID.
- 3
Request a written confirmation with the effective cancellation date and any early-termination fee in writing before you agree to it.
- 4
Ship all Vehicle Gateway devices back within 30 days using the RMA label they provide. Photograph each device with its serial number before shipping.
- 5
Export your HOS logs from the last 6 months (FMCSA requirement to retain) before your account is deactivated — Motive deletes login access after cancellation.
- 6
Confirm final invoice — verify no auto-renewal charge, no unreturned-hardware fee, and no per-driver license carry-over.
After you cancel — switch to ELD HUB in 30 minutes
- $15 per truck per month — vs $30–$45 for the big-brand ELDs
- Month-to-month — no contract, no early-termination fee, ever
- FMCSA-registered — passes every roadside inspection
- Keep your PT-30 or OBD-II hardware if compatible — no hardware markup
- US-based support at 302-404-1177 — real humans, no ticket queue
Frequently asked questions
Can I cancel Motive without paying the early-termination fee?
Only if your contract is month-to-month (rare) or you're within the cancellation window before an auto-renewal. Otherwise Motive requires the remaining contract balance in full. Read your MSA — some Motive contracts have a 'buyout' clause that discounts the fee by 25–50%.
How much notice does Motive require to cancel?
Motive's standard MSA requires 30–60 days written notice before your contract end date. Miss the window and it auto-renews for another full term (usually 12 or 36 months).
Do I have to return Motive Vehicle Gateway hardware?
Yes. Motive charges $150–$250 per un-returned Vehicle Gateway. You have 30 days from your cancellation date to return them with the RMA label. Ship UPS/FedEx with tracking and insurance.
Will Motive keep charging me after I cancel?
It happens. Auto-renewal charges are the most common complaint. Cancel your payment method (or dispute the charge) if a bill hits after your written cancellation confirmation date.
How do I switch from Motive to ELD HUB without downtime?
Set up ELD HUB first ($15/mo, 30-minute install with PT-30 hardware you can keep from many Motive plans). Run both for one week to verify HOS transfer, then submit Motive cancellation. Call us at 302-404-1177 — we do this migration every week.
How much notice do you have to give Motive before cancelling?
Motive agreements typically require 30–60 days written notice before renewal. Send it in writing, keep the confirmation, and diary the date — missing the window is what triggers an automatic renewal for a whole new term.
Can I keep my ELD hardware after leaving Motive?
Hardware terms with Motive are: vehicle gateway devices must be returned in 30 days or ~$150–$250 per device fee. If you run a PT-30 or IOSiX device that is yours to keep, ELD Hub re-registers it free. Otherwise a PT-30 with cable is a one-time $150 with free ground shipping.
What does ELD Hub cost compared with Motive?
ELD Hub is $15 per truck per month, month-to-month, with HOS, DVIR, IFTA and GPS included and a 14-day free trial. There is no early-termination fee because there is no contract term.
Ready to leave Motive?
Get set up on ELD HUB in 30 minutes. Call us before you cancel — we'll help you time it to avoid overlap billing.
Try ELD Hub free for 14 days before you leave Motive
Run ELD Hub alongside your current provider for two weeks at no charge, then $15 per truck per month, month-to-month. Keep the PT-30 or IOSiX you already own at no cost, or add a PT-30 for $150 with the cable and free ground shipping.
- 14 days free — no charge to try it
- No contract — cancel anytime
- Keep your existing PT-30 / IOSiX
- FMCSA-registered ELD
Cancelling Motive? See what you save
- 1. Provider
- 2. Hardware
- 3. Savings
What hardware is in your trucks?
Start in 60 seconds
$15/truck/month. No contract. FMCSA-registered ELD you can activate today — and it starts with a 14-day free trial.
- FMCSA-registered
- 5-minute setup
- Keep your PT-30 / IOSiX
- Cancel anytime
4 quick steps — personal details, company info (USDOT number and time zone required), billing address, done. About 2 minutes. Month-to-month — cancel anytime.