How to Cancel KeepTruckin (2026 Guide)
Step-by-step cancellation instructions, contract-term traps to watch for, and how to avoid hardware-return fees. If you're switching, ELD HUB is $15/mo, month-to-month — keep your hardware, switch the software.
KeepTruckin contract terms to check first
Pull your original contract or MSA before calling — KeepTruckin reps will quote from theirs.
Cancellation steps
- 1
KeepTruckin is now Motive — your account is administered under the Motive brand but the contract terms are unchanged from when you signed.
- 2
Log into your Motive dashboard to find your original KeepTruckin contract date and initial term length.
- 3
Email support@gomotive.com with your DOT number and 'KeepTruckin cancellation request' in the subject line. Include company name and account ID.
- 4
Confirm your cancellation window (30–60 days pre-renewal) and get written confirmation of the effective date before you stop paying.
- 5
Return all Vehicle Gateway devices (KeepTruckin-branded or Motive-branded) within 30 days using the provided RMA label.
- 6
Export HOS logs, IFTA data, and driver records before deactivation — access is revoked on the effective cancellation date.
After you cancel — switch to ELD HUB in 30 minutes
- $15 per truck per month — vs $30–$45 for the big-brand ELDs
- Month-to-month — no contract, no early-termination fee, ever
- FMCSA-registered — passes every roadside inspection
- Keep your PT-30 or OBD-II hardware if compatible — no hardware markup
- US-based support at 302-404-1177 — real humans, no ticket queue
Frequently asked questions
Is KeepTruckin the same as Motive?
Yes. KeepTruckin rebranded to Motive in June 2022. All KeepTruckin accounts, contracts, hardware, and support are now under the Motive brand. Cancellation goes through Motive's support team.
Do my old KeepTruckin contract terms still apply?
Yes — the contract you originally signed with KeepTruckin governs your account. The rebrand didn't change contract length, early-termination fees, or auto-renewal clauses.
Can I switch to Motive-branded plan without cancelling?
You're already on it. The KeepTruckin app was replaced by the Motive Driver App and your login credentials carried over. Same account, same billing, same contract.
What's the early-termination fee for a KeepTruckin plan?
Same as Motive: remaining contract balance in full. Some legacy KeepTruckin contracts have more favorable buyout clauses — check Section 8 or 9 of your original agreement.
What's the best alternative for a small fleet leaving KeepTruckin?
ELD HUB at $15/mo with no contract is the direct replacement for KeepTruckin's small-fleet plans. Same DOT compliance, FMCSA-registered, month-to-month. Set up in 30 minutes on PT-30 hardware.
Ready to leave KeepTruckin?
Get set up on ELD HUB in 30 minutes. Call us before you cancel — we'll help you time it to avoid overlap billing.